Complex Service Manager at Honolulu

Job Description

Position Category: Wealth Management

Position Title: Complex Service Manager

Job Level: Professional

Location: USA - HI - Honolulu

Education Required: Refer to Position Description

Position Description:
The Complex Service Manager will work closely with the Senior Complex Service Manager to supervise operations, manage and control all operations and service functions across their respective platform within the complex and facilitate communication and training for operations staff. Additionally, they will assist the Complex Administrative Managers in ensuring compliance standards are met with regards to the training and managing of all non-sales staff. The Complex Service Manager will report directly to the Senior Complex Service Manager.

DUTIES and RESPONSIBILITIES:
Primary responsibility for the service/operations functions for their legacy side, with focus on consistency, quality, and compliance with Firm policies and procedures
Manage the Client Service Associates, branch operations staff and coordinate the recruitment and hiring of all permanent, temporary and part-time employees on their legacy side
Act as liaison between their legacy firm and the Complex, including various departments within the Firm as necessary
Assist Senior Complex Service Managers with the day-to-day resolution of client operational inquiries and complaints on their legacy side
Coordinate operational and client service support for newly recruited Financial Advisors
Conduct performance reviews, evaluate annual salary increases and identify developmental needs for all non-sales staff on their legacy side
Conduct periodic meetings to communicate policies and procedures; share best practices and promote teamwork within the Complex
Identify and coordinate customer service and professional development training opportunities which are consistent with the Firms mission
Ensure compliance with Firm policies and procedures from an operations and service perspective/ including labor and wage laws FMLA, STD, LTD, OSHA, etc
Manage new hire process and training orientation
Oversee management of payroll system, employee timesheets and staff reporting for their legacy firm
Administer other duties as delegated by the Complex Manager or Senior Complex Service Manager
Recommend other policy and procedural guidelines when necessary
Ensures that approvals are handled appropriately

Skills Required:
Education and/or Experience
Bachelors degree required or equivalent education or experience
Previous industry experience

Licenses and Registrations
Active Series 7, 8 (or 9 and 10), and 63, 65 (or 66)
Other licenses as required for role or by management

Morgan Stanley EOE committed to diversifying its workforce. M/F/D/V.

Job Requirements

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Country: USA, State: Hawaii, City: Honolulu, Company: Morgan Stanley.

SALES ASSOCIATE at Kapolei

Job Description

You set the bar high.

You expect greatness and deliver results. With a highly competitive pay plan and commission structure, you have the opportunity to expand your set goals and determine your own salary. With an enduring eagerness to learn and adapt to your surroundings, while still performing to the best of your ability, you will have the opportunity to realize your full potential and develop a long-term career as a vital member at Wireless Advocates. 

We are Wireless Advocates, a fast-growing, third-party retailer supporting leading national retailers like Costco - both in stores and online. We specialize in selling high-quality wireless and related technology products and services from major carriers, including AT&T, T-Mobile, and Verizon Wireless. We’re always looking for people who love technology, who love helping people, and who have the talent to engage and inspire others. With Wireless Advocates, you’ll shape the way people connect.

As part of our dynamic team you will have the opportunity to develop and sharpen your sales techniques and learn all about the latest and greatest in the wireless industry, all while having fun at work. 

• You successfully achieve business and personal sales goals.
• You deliver excellent customer service and support that inspires repeat visits and expands our customer base.
• You will continually develop your product knowledge to guarantee the best suited product for the customer’s needs.
• You assist in loss prevention through awareness, attention to detail and integrity.

We are currently seeking Full Time Retail Sales Associates for our wireless sales kiosk located inside the Costco Wholesale warehouse in LOCATION.

 We’ve Got You Covered

At Wireless Advocates, LLC., our people are our greatest asset. We are dedicated to providing our employees the tools to succeed in the field, as well as to maintain a healthy work-life balance As you hone your already seasoned customer service skills, we provide the optimal conditions for you to do so. Wireless Advocates offers the following benefits:

• Medical, Dental, and Vision Healthcare Coverage
• 401(k) with Company Match
• Paid Vacation
• Competitive Pay Plan and Commission Structure
• Excellent Training and Career Development Opportunities  
• Discounts on monthly mobile phone plans

Job Requirements

Are you the one?

• Two or more years of experience in a retail and/or customer service environment
• Prior successful sales experience
• Excellent customer service skills that inspire repeat customer visits
• Strong negotiation skills to generate and close sales effectively
• Successfully record of meeting and exceeding  personal sales goals
• Attention to detail and high integrity
• Clear communication and interpersonal skills
• Ability to properly and respectfully address military personnel
• Ability to thrive in a team environment
• Able to work a flexible schedule
• Able to stand for extended periods of time

• Minimum age of 18
• Authorization to work in the U.S.
• High School Diploma or equivalent

Background & Drug Screen

This position is covered by company drug screen and alcohol policy. Applicants are subject to pre-employment background investigation, employment verification, and drug screen testing. 

Wireless Advocates, LLC is an equal employment opportunity employer as well as a drug and alcohol free work environment. 

Country: USA, State: Hawaii, City: Kapolei, Company: Wireless Advocates.

Clinical Operations Manager - Honolulu, HI - RN Leadership Role at Honolulu

Description:

Positions in this function include those responsible for management and administration of multiple Medical & Clinical Operations Functions (administrative support and UM Nurse Team oversight), or managing general operations which are not specific to one of the functions in the Medical & Clinical Operations job family.

Responsibilities:
Manage and is accountable for Administrative and Clinical Supervisors and indirectly UM Nurses
Provide oversight and review of coordination of care
Develop/oversee/deliver operational or technical training
Develop policies, procedures, and guidelines for clinical operations
Review/approve policy and process changes
Evaluate regulatory changes and determine steps needed to implement in programs
Identify and implement business development opportunities to support growth of medical and clinical operations programs
Oversee/navigate technology and software applications utilized in the delivery of clinical operations
Oversee management/service delivery systems utilized in member care
Intervene in resolution of member or employee complaints or issues as necessary
Implement process improvement activities to address areas of non-compliance or ensure procedures are followed
Measure employee/provider performance against internal procedures and protocols
Ensure team members address gaps in performance against internal procedures and protocols
Develop and communicate performance metrics and expectations
Direct data collection and measurement of outcomes (e.g., customer surveys)
Apply metrics to evaluate services, employee performance, and program outcomes
Read and interpret reports (e.g., performance, service)
Identify causes of performance deficiencies and determine appropriate follow up actions
Drive implementation of best practices and standards
Evaluate staffing ratios, stratification of care, overtime, agency usage, or level of position to effectively manage labor expenses
Read financial reports, Identify reasons for financial performance gaps, and Identify opportunities for improved financial performance and enhanced return on investment
Collect and review data to evaluate financial outcomes of programs and services
Conduct cost/benefit analysis on programs to drive efficiencies
Conduct competitive analysis and identify opportunities to enhance financial viability
Propose and obtain approval for capital expenditures for medical and clinical operations

Keywords: Registered Nurse, RN, Supervisor, Manager, Case Manager, Utilization Review, Utilization Management, Case Management, Bachelors Degree, BSN

Qualifications:

Required:

Current and unrestricted Hawaii RN licensure with a Bachelors degree in Nursing (or equivalent experience)
A minimum of 2 years ofexperience with Medicaid/Medicare populations, including LTC and TANF/CHIP
A minimum of 2 yearsof clinical experience applicable to the Medicaid managed care population
At least 1 year ofexperience in Utilization Management (acute and/or HCBS)
A minimum of 2 years ofexperience in a leadership role
Proficient in the use of software applications including, but not limited to MS Office Suite (Outlook, PowerPoint, Excel, Word, Project)
Preferred Assets:

MSN
Certified Case Manager
Experience working in a call center environment
UnitedHealthcare Community & State is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. If youre ready to help make health care work better for more people, you can make a historic impact on the future of health care at UnitedHealthcare Community & State.

We contract with states and other government agencies to provide care for over two million individuals. Working with physicians and other care providers, we ensure that our members obtain the care they need with a coordinated approach.
This enables us to break down barriers, which makes health care easier for our customers to manage. That takes a lot of time. It takes a lot of good ideas. Most of all - it takes an entire team of talent. Individuals with the tenacity and the dedication to make things work better for millions of people all over our country.

You can be a part of this team. You can put your skills and talents to work in an effort that is seriously shaping the way health care services are delivered.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Country: USA, State: Hawaii, City: Honolulu, Company: UnitedHealth Group.

At Home Advisor - AppleCare at Wailuku

Changing the world is all in a days work at Apple. If you love innovation, heres your chance to make a career of it. Youll work hard. But the job comes with more than a few perks.

Youre a problem-solver and amazing with customers! Youre enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Youre not only here to help fix technical issues, but also provide an incredible customer experience. Because youll work independently from home, youll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

Key Qualifications:
Professional troubleshooting expertise or proven technical ability (prefer at least 2 years)
Customer service focus and passion for support
Discipline to work remotely from home
Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
Flexibility to work between the hours of 5:00 a.m. CST and 11:30 p.m. CST including weekends, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and criminal background check
Successful completion of initial training
Minimum typing speed of 35 wpm
A quiet workspace, ergonomic chair, and desk
High-speed Internet service (2Mbps download, 384 Kbps up or better) from a reliable provider
A dedicated telephone land line from a reliable carrier

Description:
As an Apple At Home Advisor, youll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers first point of contact, youll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. Well rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

You will be required to complete a questionnaire for this position. The information you provide will be considered in addition to your application for this role.

Additional Information
To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.html

Country: USA, State: Hawaii, City: Wailuku, Company: Apple Inc..

Administrative Coordinator (Sales) - Kapaa, HI at Kapaa

Job Description

Wyndham Vacation Ownership is the worlds largest vacation ownership company with an impressive list of world-renowned destinations. Weve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Responsibilities/Job Duties:

Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.

Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.

• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems/Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures. Maintain property owner information per PII and PCI standards.
• Prepare timeshare sales contracts for Sales department and property owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Assist supervisor to provide additional administrative support to internal departments

Job Requirements

• Must be able to workall weekends and holidays.
• Timeshare, Escrowor Mortgage Loan Processing experience preferred.
• High School diploma or equivalent.
• Cash handling experience required.
• Scheduling flexibility due to business demands.
• Ability to multi-task in a fast paced environment; able to work under pressure in a team environment.
• Computer experience including MS Office (Outlook, Word & Excel).
• Must be able to lift up to 25 pounds.
• Problem solving and good communication skills.

Previous experience in these positions helpful: administrative assistant, escrow,clerical, sales coordinator/coordination,customer service,sales support, contracts administration,property management, funding, accounting/accountant,hotel, hospitality.

Country: USA, State: Hawaii, City: Kapaa, Company: Wyndham Vacation Ownership.

Emergency Management Planner - Honolulu at Honolulu

Job Description

Tetra Tech is a leading provider of environmental and management consulting, engineering and technical services. We employ more than 13,000 people with 330 offices worldwide. We provide services to protect and improve the quality of life through responsible resource management, sound infrastructure, and rapid communications ability. We have a reputation for innovative design in the global design and construction industry. As part of the Tetra Tech family of companies, we are home to some of the best minds in the country, including nationally renowned subject matter experts. Whether we are contemplating the restoration of our environment or helping to revitalize our urban centers, we are thinking of clear sustainable solutions to resource management and infrastructure challenges. In fact, its much more than what can be done today; its what well be able to do tomorrow. We offer competitive compensation and benefits and are searching for innovative people to join our team.

Tetra Tech EM Inc., a subsidiary of Tetra Tech, is currently seeking a full-time, Emergency Management Planner to work onsite in Honolulu, HI.

The selected candidate will work on existing projects in Hawaii and work as part of a growing West Coast/Pacific Disaster Management Services team. Current work in Hawaii predominantly involves emergency operations and logistics planning for emergency management agencies.

Job Requirements

The ideal candidate will have 3-5 years of experience in emergency management planning and plan execution. A strong understanding of the National Incident Management System and National Preparedness Goal, the latter including application of the Integrated Planning system, is preferred. Candidates must be highly-motivated, customer-focused, and work well in a team environment. Excellent communication (both written and verbal) skills are essential. Military planning experience is also preferred.

This position requires strong analytical, facilitation, problem solving, and writing skills. Experience applying military principles of planning in a civilian environment is preferred.

BA or BS is required, preferably in emergency management, public administration, or other degree program found to support public safety planning.

Most work will be performed in the State of Hawaii, however, some travel (probably not more than 25%) throughout the United States and Pacific will be necessary to support other projects.

To apply, please submit your resume & cover letter online at www.tetratech.com/career and search for Job ID # EMI-HI-41.

Tetra Tech is an Equal Opportunity Employer and we value workplace diversity. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.
EOE/M/F/D/V No calls or agencies

www.tetratech.com
Country: USA, State: Hawaii, City: Honolulu, Company: Tetra Tech.

92F Petroleum Supply Specialist at Kealakekua

Job Description

Like all the vehicles on the road, the Army National Guard cant run without fuel. And its the Petroleum Supply Specialist who makes sure we keep moving. As an Army National Guard Petroleum Supply Specialist you will ensure the proper handling, storage, and shipment of petroleum-based products, such as oil, fuel, and compressed gas. These are skills you will learn that could lead to a rewarding civilian career with oil refineries, pipeline companies, and tanker truck and ship lines.

Petroleum Supply Specialists primarily supervise and manage the reception, storage, and shipping of bulk or packaged petroleum products. This may include operating specialized pumping equipment to load trucks, ships, trains, and aircraft; selecting and submitting samples of petroleum-based products for testing; performing petroleum and water accounting activities; testing petroleum samples for contamination; repairing specialized equipment; and being knowledgeable about facility safety procedures and storage guidelines.

As your skills increase, so will your responsibilities. Advanced Petroleum Supply Specialists take on management duties, such as supervising and training other Soldiers, assigning duties and spot checking work quality, and assuring adherence to safety procedures.

Earn while you learn
Get paid to learn! Join the Guard and you will learn valuable job skills while earning a regular paycheck and qualifying for tuition assistance. The Army National Guard even offers certified apprenticeship programs for some specialties in this occupation.

After 10 weeks of Basic Training, where you will learn fundamental Soldiering skills, you will attend approximately eight weeks of Advanced Individual Training (AIT), which includes a combination of hands-on and classroom training.

Applicants must meet minimum qualifications. Actual MOS assignment may depend on MOS availability. Benefits subject to change.

Job Requirements

Benefits

• Paid training
• A monthly paycheck
• Montgomery GI Bill
• Retirement benefits for part-time service
• Low-cost life insurance (up to $400,000 in coverage)
• 401(k)-type savings plan
• Student Loan Repayment Program (up to $50,000, for existing loans)
• Healthcare Benefits Available

Requirements

• High School Diploma or GED
• Must be between the ages of 17 and 35
• Must be able to pass a physical exam and meet legal and moral standards
• Must meet citizenship requirements (see NATIONALGUARD.com for details)

)
Programs and benefits are subject to change.
This position may qualify for a bonus, ask your National Guard recruiter for the most up-to-date information.

For the latest list of all open jobs in your area, please visit the National Guard Job Board regularly at jobs.NationalGuard.com


Country: USA, State: Hawaii, City: Kealakekua, Company: Army National Guard.