Devoni McMahon
Executive Assistant to Chief Financial Officer - Comverse Technology, Inc
New York, NY
Work Experience
Executive Assistant to Chief Financial Officer
April 2008 to Present
Calendar management and administrative support to Chief Financial Officer and VP, Corporate Controller
• Organize domestic and international travel arrangements as required
• Facilitate expenses for finance and accounting executives/consultants
• Word process company internal and external financial reporting as required
• Maintain petty cash register
• Liaise with building services to maintain a clean, healthy and inviting office environment for staff and visitors
• Services and vendor account maintenance
• Space and workstation management
• Collection and certification of HR documents for new employees
Collections and Administration Supervisor
October 2004 to December 2007
Responsible for office-based collection activity on defaulted motor finance and consumer credit agreements.
• Managed 4 teams (with an average workforce of 40 staff) to ensure all cases run parallel to the process flow.
• Identified client requirements and aligned our strategy to Service Level Agreements.
• Undertook action to reduce problematic cases and staff inaccuracies.
• Monitored any potential breaches of Money Laundering Regulations and the Data Protection Act.
• Produced individual and team performance statistics. Monitored conversion rates; call structure/quality handling; negotiation skills and appointment making.
• Analyzed month-end collections and deployed strategies to optimize revenue. Balanced a mix of successful cases via a broadly varying fee structure
• Inspected field collection diary; liaised with Field Manager to juggle office and field collections.
• Provided training and coaching to Team Leaders; developed, managed and evaluated their performance. Oversee their interaction with each team.
• Assessed team productivity and use/develop tools to gauge current and predict future staffing levels.
• Worked with Human Resources on recruitment campaigns in an effort to employ and retain valued staff.
Studio Coordinator / Office Manager
September 2002 to October 2003
Facilitated set-up of satellite office; regular contact with London headquarters to organize integral accounting, human resource and marketing issues.
• New hire induction and processing. Liaised with 3rd party employer service for all HR and employee administration.
• Monitored employee time-and-attendance records.
• Project invoicing and administration.
• Manual maintenance of cashbooks, cash registers, accounts payables/receivables.
• Implemented office policy and procedure.
• Assisted with RFQs (Request for Qualifications), EOIs (Expression of Interest) and RFPs (Request for Proposal).
• Coordinated relocation logistics and accommodation for temporary/transfer staff
• Organized project team lunches, seminars and corporate social events.
• Maintained business owners insurance policy.
Office Manager / Administrative Assistant
January 1999 to September 2002
Maintained employee records
• Purchased office supplies, equipment and furniture. Organize office improvements.
• Managed customer/client purchases; serialize software, invoice and follow-up.
• Assisted software developers with product documentation and tutorials.
• Prepared annual contract billing schedules for clients upon product delivery.
• Reconciled bank and credit card statements.
• Basic bookkeeping.
• Arranged and organized trade show exhibitions, conferences and off-site meetings.
• Booked travel arrangements.
• Handled 401k payroll contributions and record keeping.
• Provided marketing support when necessary; leads management, mailings, fax broadcasts, cold calls and inquiry calls.
Office Manager / Administrative Assistant
October 1996 to January 1999
Provided administrative/sales support to CEO.
• Handled a high call volume of clients on telephone and in person.
• Responsible for all account payables and receivables, invoicing, and bad debt collections.
• Negotiated with vendors and maintained accounts.
• Trafficked ad materials for all advertisers and ensured on-time delivery to off-site production team.
• Processed all advertisement sales orders.
• Supervised database.
• Recruited, trained and managed/supervised administrative staff. Delegated and prioritized tasks, performed evaluations, collated time-and-attendance, processed payroll.
Education
Additional Information
SKILLS: Proficient in Microsoft Word, Excel, Power Point and Outlook.
Knowledge of Publisher, FileMaker, Photoshop, Illustrator, Acrobat and QuickBooks.
Macintosh and PC Platforms. Audio Typing