Kona Enterprise - FT Sr. Customer Assistance Representative at Kailua Kona

Job Description

Enterprise Rent a Car at the Kona Keahole Airport is excited to announce great opportunities for the Senior Customer Assistance Representative (SrCAR).

Our growing Enterprise location at the Kona Keahole International Airport is looking for GREAT Customer Service Representative with EXCELLENT SALES experience. The Senior Customer Assistance Representative (SrCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr CAR will gain knowledge through local training and hands-on experience to provide a variety of valuable products and ensure an exceptional service and experience at our Airport location.

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail
• Must have a valid drivers license with a satifactory driving record
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Job Requirements

 
Country: USA, State: Hawaii, City: Kailua Kona, Company: Enterprise Rent-A-Car.