Operations Support Specialist at Honolulu

JOB SUMMARY:

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

U.S. Citizenship and Immigration Services secures Americas promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at www.uscis.gov.

 

Every day, our Operations Support Specialists provide a variety of management services essential to the direction and operation of USCIS and assist management in administering policies and procedures.

 

This position of OPERATIONS SUPPORT SPECIALIST starts at a salary of $48,425.00 (GS-09 step 1), with promotion potential to $62,948.00 (GS-09 step 10).  Apply for this exciting opportunity to become a member of the Field Operations Directorate, Office of Field Operations, District 26, Honolulu HI Field Office, Honolulu, HI within DHS US Citizenship and Immigration Services.

 

Cost-of-Living Allowance: There is a 12.25% cost of living allowance for Honolulu, HI. 

 

THE ACTUAL SALARY MAY BE HIGHER DUE TO AN ADJUSTMENT FOR LOCALITY PAY.  To view the 2013 Locality Pay Charts click on the following link: http://www.opm.gov/oca/11tables/index.asp

 

For definitions of terms found in this announcement, please click here 

 

USCIS will not pay your relocation expenses.
This position is not in the bargaining unit.
This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Relocation expenses are authorized if you are assigned to the RAIO program and have been approved for rotation from an overseas assignment. Relocation expenses for employees assigned to an OCONUS location will be considered on a case-by-case basis.

Note: USCIS may fill one or more positions using this vacancy.

KEY REQUIREMENTS

• You must be a U.S. citizen or U.S. National to apply for this position
• Successfully pass a background investigation including financial disclosure
• You must pass drug screening
• Meet relevant experience and/or education requirements.
• Current Federal employees must meet Time-in-Grade requirements
• You must submit resume and supporting documentation

DUTIES:Back to top

As an Operational Support Specialist, you will provide a variety of management services essential to the direction and operations of U.S. Citizenship and Immigration Services (USCIS). Your job duties may include any or all of the following:

• Assignments related to human resources, occupational safety and health, facilities management, security, logistics, purchasing, asset and fleet management, budget and financial management, customer relations and management analysis.
• Performing hiring actions related to filling positions, preparing and processing personnel actions, processing new employees entering on duty, managing positions using databases and spreadsheet, providing information to employees concerning benefits issues, Time and Attendance and pay issues, and tracking issuance of performance plans and appraisals.
• Preparing requisitions, purchasing routine equipment, supplies and services, monitoring expenditures against budget execution plans, and collecting data for budget requests and analyses.
• Updating asset management systems, performing property management inventories, scheduling motor vehicle maintenance and repairs, receiving and accepting shipments which require frequent lifting of up to twenty five pounds, disposition of excess property, and maintaining an adequate inventory of supplies.
• Performing as a Collateral Duty Safety Officer to conduct safety inspections to control or eliminate unsafe conditions in the workplace, and assist in administering Occupational Safety and Health and Workers Compensation Programs.

QUALIFICATIONS REQUIRED:Back to top

GS-9: You qualify at the GS-9 grade level if you possess one of the following:

• One (1) year of specialized experience equivalent to at least the GS-7 grade level in the Federal Government, which has equipped you with the skills needed to successfully perform the job duties. In addition to the requirements for the lower grade levels, you must also have experience performing the following duties: updating budget data on spreadsheets and preparing routine budget requests; preparing requests for personnel action and orientation to new employees; coordinating office moves and telephone service requirements; monitoring usage of government motor vehicles; collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations; identifying and recommending solutions to administrative problems and providing advice to staff on established methods and procedures. OR
• You may substitute a Masters degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

EDUCATIONAL SUBSTITUTION:If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: http://beta.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series  

The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Tuesday, July 09, 2013).

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.  The Time-in-Grade requirement must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Tuesday, July 09, 2013).

HOW YOU WILL BE EVALUATED:

You will be evaluated for this position based upon information reflected in your resume.  Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training.  To remain in consideration for this position, please ensure your resume covers this requirement and that your application has been successfully submitted as part of your on-line application. 

 

The competencies or knowledge, skills, and abilities needed to perform this job are:

• Technical Proficiency
• Customer Service
• Communication
• Teamwork and Cooperation

 

Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.

NOTE : Your resume and supporting documentation will be verified.  If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully.  Errors or omissions may affect your rating or consideration for employment.

 

If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.  To preview the job questionnaire, click here View Assessment Questions.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:   If you have never worked for the Federal government, you are not CTAP/ICTAP eligible.   Information about ICTAP or CTAP eligibility can be found by clicking here to access OPMs Career Transition Resources website.   To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 95  for this position.   In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Country: USA, State: Hawaii, City: Honolulu, Company: Citizenship and Immigration Services.