The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O’ahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful, and rooted in tradition. Here, you will form close connections with cast members and watch neighbors become friends. While our guests take home happiness, the legends of O’ahu will become as much a part of them as they are of you.
Location: Kapolei, HI
The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of Oahu. Planned upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, will welcome Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. While our Guests take home happiness, the legends of Oahu will become as much a part of them as they are of you.
Responsibilities
Provide leadership to ensure consistent, high quality Guest service standards within the operations through coaching and accountability measures while promoting an environment that welcomes and embraces change. Develop and nurture partnerships with all vendors, local restaurateurs and Resort partners to provide a seamless Guest Experience. Ensure operational compliance to WDP&R Standards and Loss Prevention Standards with adherence to State of Hawaii DBPR and WDP&R Food Safety Standards.
Basic Qualifications
•Proven five years of restaurant management experience
•Demonstrated ability to manage multiple outlets within a complex
•Previous revenue responsibility of $3M annually
•Previous experience in Table Service restaurants and Lounges
•Demonstrated wine and spirit knowledge
•Demonstrated business acumen
•Demonstrated strategic thinking and analytical skills
•Demonstrated passion of Guest service and Cast development
•Demonstrated ability to improve operational processes and efficiencies
•Demonstrated strong partnering, organizational, and decision making skills
•Demonstrated ability to deal effectively with conflict
•Demonstrated focus on continuous improvement
•Proven computer skills
•Demonstrated ability to develop, teach and work with a diverse team
•Ability to work in a rapidly changing environment
•Demonstrated ability to work with a high level of emotional and cultural intelligence.
Preferred Qualifications
•Sommelier certified
•Proven 2 years of leadership in a AAA four or five diamond rated restaurant
•Previous experience in Quick Service restaurant
•Multi-lingual
•Current or previous experience in Hawaii
Preferred Education
Bachelor’s degree or equivalent
Required Education
Associate’s degree or work experience equivalent
Additional Information
EOE • Drawing Creativity from Diversity
Disney Parks & Resorts Segment
Every day at Walt Disney Parks and Resorts Segment, the job of the cast member is to help make guest’s dreams come true. More than 50 years ago, Walt Disney had a visionary new idea for family entertainment: a place where families can enjoy a fully-immersive atmosphere rich in detail. The secret to his success was placing the cast member at the center of everything. They’re the ambassadors of the brand, they bring the magic to life, and they truly are Disney.
Today, there are 11 Disney theme parks located in 5 of the world’s leading family vacation destinations. If you’re interested in building a career with the Disney Company, our enterprise includes ABC Television Studios, ESPN, Disney Cruise Line, and a host of other amazing, successful organizations. Could it be your job to make dreams come true? Could it be your job to make the magic happen? If you choose to build a career with Disney, yes it could.
Country: USA, State: Hawaii, City: Kapolei, Company: Aulani, A Disney Resort & Spa.
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