Honolulu National - Full Time Emerald Club Service Specialist at Honolulu

Job Description

National has an exciting opportunity for a Full Time Emerald Club Service Specialist ! The Emerald Club Specialist is a new role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.

If you are a good problem solver with a strong focus on providing superior, friendly, and efficient service then this role may be for you!

• Greet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous manner
• Assist members with questions and concerns and provide resolution as necessary
• Review daily game plan in preparation for Emerald Service delivery
• Review reservation manifest for special requests
• Work productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supply
• Maintain clean, low mileage fleet mix that meets Emerald Club requirements
• Complete vehicle inspections in accordance with priority guidelines
• Ensure that vehicle hangtags are completed correctly
• Return failed inspection units back to production for re-cleaning and service agent coaching
• Facilitate change of equipment (COE) vehicles or additional equipment to meet customers needs
• Offer assistance with luggage as needed
• Document and communicate customer service issues to management
• Keep Aisle area organized and clean for ease of access and appearance of the facility
• Direct customers to the exit booth, provide local directions, maps and return directions as needed
• Identify and communicate areas of opportunity for improved Emerald Club service delivery

• Must have a High School Diploma or G.E.D.
• Minimum of 1 year face-to-face customer service experience required
• Must have a valid drivers license and satisfactory driving record
• Must be authorized to work in the U.S. and not require sponsorship now or in the future (e.g. H-1B Visa status)
• Aside from religious observance, must be available to work evening shifts, weekends (Saturday/Sunday) and holidays
• Must have basic computer proficiency level

Job Requirements

 
Country: USA, State: Hawaii, City: Honolulu, Company: National/Alamo.