Assistant Manager at Honolulu

Job Description

This position reports to the Store Manager and is fundamental to the realization of a Unit’s customer service and financial goals. This position is accountable for one of the four key focus areas; sales/service, costs/quality, safety/sanitation and labor/employee development. The Mission Statement and Core Values of the company would serve as a guide for the actions of the assistant manager and would be expected to be reflected in their behavior.  This position works closely with the Store Manager and other assistant managers to ensure the highest level of service and operational standards, resulting in genuine and consistent customer experiences.

 

ESSENTIAL FUNCTIONS:

 

• Models behaviors in alignment with the Mission Statement and Core Values of the Company; acts upon them daily, provides a deeper understanding of the Mission Statement to employees and encourages them to find personal meaning in their employment.

 

• Assists the Store Manager in establishing goals and priorities for the store, which are aligned with the Corporate Mission Statement and goals.

Continuously looks for ways to achieve, maintain and improve SQCST:  good service to customers, food handling that ensures a quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.

Creates, implements and follows up on action plans to achieve store results; uses numerical or tangible feedback to move into correction immediately if areas are found to be deficient.

• Displays and maintains a calm demeanor especially during the peak periods of business or when unusual situations arise

Views complaints as an opportunity to connect with the customer by showing genuine care and thoughtfulness.

Knows and implements actions to achieve customer satisfaction to include ongoing training of employees so they can best serve others; handling complaints in a way that results in satisfaction from the customer; exploring the situation that led to the complaint and making corrections appropriately.

• Communicates in a clear, concise and accurate manner to maintain effective restaurant operations. Conducts “huddles" at the beginning of a shift to prepare for the expected business, during the shift to meet maintain operational standards, and post shift to determine areas of improvement. 

 

• Coaches and educates employees; provides employees with opportunities for gaining experience and skill.  In support of this process, ensures good initial training; maintains cross-training programs; prepares for and conducts performance evaluations to provide useful feedback to employees; motivates and counsels employees to support them in achieving their fullest potential.

 

• Takes accountability for one of the four key focus areas: Sales and Service, Food Cost and Quality, Labor and Employee Development, Safety and Sanitation

Work with other managers and departments to address opportunities in the four focus areas, develop and implement “best practices" to achieve unit and corporate goals

Effectively relate “best practices" to store managers, implement and sustain at store level, act as a coach and mentor by developing employees in these specific areas 

• Expresses difference of opinion in a way that is respectful of others.

Job Requirements

QUALIFICATIONS:

 

1.     Scheduling:

• Must have flexible scheduling availability

• Available for work on any day of the week
• Available for work on any shift in the 24-hour day with a good attitude
• Available for work at any store in the chain; must have reliable transportation
• Must have a telephone or others means of immediate contact and  be responsive to calls
• Agreeable to comply with the scheduling requirements at each location
• Usual shift is 45 hours per week, however agreeable to comply with the scheduling requirements at each location and filling additional shifts as needed

 

2.     Physical Ability:

• Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds
• Standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently
• Tolerance for work in the hot kitchen, in air-conditioning or in refrigerated areas frequently

 

3.  Pre-Employment Requirements:

• Must pass pre-employment physical and drug screening
• Must also have passed a TB test within 5 years of start date with skin test

 

4.  Education:

• High school diploma or G.E.D. required

 

5.   Experience:

•   Food service or managerial experience preferred

 

6.   Desired Skills:

• Good communication (oral and written) and listening skills
• Good interpersonal skills (ability to develop interdependent relationships)
• Self-development skills (desire and ability to learn)
• Training/coaching skills (ability to build technical job skill competencies in people)
• Planning skills (ability to set short-term, mid-term and long-term goals, measures, activities, and time frames)
• Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced work flow, and meet due dates); good time management skills and habits
• Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistent in resolving an issue
• Community  building skills (ability to get team members to work cooperatively and collaboratively)
• Business Acumen (ability to understand numerical reports and connect them to actions to take to make improvements)

 

7.   Desired Attributes:

• Self-awareness (willingness to do introspection and identify areas of improvement)
• Self-directedness (initiative and proactivity)
• Self-responsibility (accountable for oneself)
• Action-oriented (exercising initiative to implement, follow up and follow through to get the job done and obtain tangible results)
• Flexible and adaptable
• Ability to deal with ambiguity

Country: USA, State: Hawaii, City: Honolulu, Company: Zippy's Restaurants.