Desktop Support Technician at Honolulu

Job Description

Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.Desktop SupportJob Description: Perform primary role of Desktop Support for the team Provide technical L1 , L2 & L3 hardware and software support for end users from support staff to top executive management. Enforce and deploy Corporate Technology standards, policies and procedures. Train and assist with End User training on all systems. Manage end-user requests. Perform routine workgroup printer troubleshooting and maintenance Assist with all acquisition integration and technology deployments. Implement standards and procedures to quickly and efficiently provide problem determination and resolution. Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues. Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards. Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational Projects. Participate in off-hours On-Call rotation (Mandatory) Other duties as assignedRequired Skills: Outstanding communication skills a must. Strong and proven technical skills including and not limited to: Windows XP and Windows 7 OS and MS-Office Application suites Support MAC OS, iPad, etc. VPN software client support and troubleshooting Windows Outlook/Exchange advanced end-user functionality Configuration and support of standard workgroup printers (i.e. HP laserjet, Ricoh, etc.) Conferencing tools inter-workings Functions for desktops and remote users such as TCP/IP, DNS, DHCP, Security components, AV, Mal-ware, Ethernet, & WiFi A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must Very strong interpersonal relationship, team building, collaboration and facilitation skills Very strong problem solving and analytical skills and should be a methodical and systemic thinker Understand customer service and service delivery The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense ofurgency and priorityEducation/Certifications:A Certification or commensurate experience required

Job Requirements

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail toaccommodations@ xerox.com.
Country: USA, State: Hawaii, City: Honolulu, Company: Xerox Services.