International Marketing Manager Access Partner Program - Waikiki, Hawaii at Honolulu

Job Description

International Marketing Manager Access Partner Program

The international marketing Manager Access Partner Program will create and foster the new marketing alliance with Access Japan. Strive to develop strong relationships, create alignment, achieve operation excellence, and implement process improvement to maximize tour flow & profitability.

Offers review online and phone offers weekly with recommendations as needed to Access to maximize conversion. Premiums, method of booking etc

Tour booking ensure Waikiki central manifest team is receiving all guests information correctly and entered into CRS for the scheduling of tours

Guest Services provide Japanese speaking guest services for inbound calls and for confirmation calls upon guest arrival in Hawaii

Arrival to Tour Conversion maximizing arrival to tour ratio, being sure all guests arrive to tour

Transportation Working with transportation team so that all guests are picked up at their hotel and delivered to tour

Reporting general reporting on tours, VPG, challenges, etc at least weekly to you and the team

Access Contact act as daily operational contact for Access with calls from Japan; host Access team in training visit to Hawaii

Sales Act as liaison for the program for our Japanese sales teams; manage volume to ensure we are looking forward and have adequate Japanese sales team to match demand

Job Requirements

Minimum Qualifications

• Must be able to read, write and speakfluently in Japanese
• Orginizatonal skills and ability to multitask is imperative
• Professional communication skills in dealing with diverse clients and company personnel
• Customer service and problem resolution experience
• Vendor relations experience and negotiation skills
• Enthusiastic mental attitude and willingness to do what it takes to get the job done correctly and efficiently
• Positive and upbeat attitude to ensure a great work environment
• Proactive individual with eye for efficiencies (i.e. business processes re-engineering)
• Extensive knowledge in analyzing and reporting on marketing campaigns and strategies
• Skills and focus required to consistently exceed budgeted goals
• Good organization skills and the ability to maintain accurate data and records
• Knowledge of Microsoft Suite products - Outlook, Word, Excel and the Internet
• Must have excellent communication skills and problem resolution skills

Country: USA, State: Hawaii, City: Honolulu, Company: Wyndham Vacation Ownership.