Sr. VoiP Engineer at Kapolei

Job Description

Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.POSITION MUST BE WORKED ON-SITE - NO REMOTE, NO RELOCATION. CANDIDATESMUST LIVE IN OR NEAR KAPOLEI, HIJob Overview:Provide 2nd level support to the Network Engineering, Aulani department by analysis, diagnostics and problem resolution. Possesses the ability to identify problem areas, to determine cause and alternative solutions. A team player, willing to assist in training and development of other Analysts in the department.Responsibilities: Acts as a senior focal point (2nd level) for problem management and resolution in the support of the Network Engineering, Aulani department. Solves those problems not resolvable by other Analysts. Understands Cisco VoIP (CUCM, Unity, UCCX, CER, etc.), Understands dial plans, voice mail, ACD queues, Emergency Responder, etc. Experience with Cisco and Cetis VoIP phones Understands switching, routing, QoS and how they affect voice traffic and call quality. Experience upgrading CUCM servers from one version to another. Keeps abreast of changes in technology currently deployed in the Regional/Global backbone network. Provides support and training to other team members as needed. Willing to help support the Cisco switches, routers and Wireless network. Act as 1/3 of the on-call rotation as part of a 3 person team. All other duties as assigned.Requirements: 4-year college degree in Engineering, Telecommunications, Computer Science or Mathematics or 4 years progressive VoIP communications experience. 3 to 4 years network/VoIP administration, installation and evaluation. Knowledge and understanding of all types of LAN environments (10/100/1000 switched Ethernet, large layer 2 and layer 3 networks). Working experience in multi-platform computer/network environment. Cisco CCNA/CCVP preferred. Demonstrated ability to test, configure and install operating software in Cisco routers and switches and CUCM platform. Demonstrated ability to identify and resolve system and communications outages.

Job Requirements

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail toaccommodations@ xerox.com.
Country: USA, State: Hawaii, City: Kapolei, Company: Xerox Services.