Inbound Customer Service Rep at Honolulu

Job Description

Inbound Customer Service Rep

8am to 5pm Monday to Friday

Pay: $9.50 to $10.00 per hour

Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends. Excellent listening, analytical and problem-solving skills are required. Call center experience and customer service experience are required.

Job Duties:

Communicates with the customer to help them understand proper use of medical insurance

Completes, processes, and maintains applicable paperwork and records.

Handles customer problems related to medical insurance or coverages.

Researches and resolves customers disputes and problems within established guidelines.

Strives to resolve customer issues on the first call without having to transfer callers.

Utilizes computer/on-line guidelines in responding to customer inquiries.

Job Requirements

• HS/GED

• 6 months to 1 year experience

Skills:

• Call Center

• Customer Service

• Data Entry

• Math

• Spelling

• Typing (38+ WPM)

Please send your resume to us at- [Click Here to Email Your Resum]

or apply online now at: www.sosemploymentgroup.com

SOS Employment Group, Inc. is an Equal Opportunity Employer and celebrates diversity at all levels of its organization.

Job Requirements

See Description.
Country: USA, State: Hawaii, City: Honolulu, Company: SOS Employment Group.