Sr. Customer Assistance Rep. - Honolulu Airport at Honolulu

Job Description

Enterprise Rent a Car Airport has available positions for Full Time Sr. Customer Assistance Representatives .

Our FLAGSHIP Enterprise location at the Honolulu International Airport is looking for GREAT Customer Service Representative with EXCELLENT SALES experience. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide a variety of valuable products and ensure an exceptional service and experience at our Airport location.

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Must have a High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail experience
• Sales experience a plus
• Must have a valid drivers license with a satifactory driving record
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Aside from religious observance, you must be available to work evening closing shifts after midnight; weekends (Saturdays/Sundays) and holidays.

Job Requirements

 
Country: USA, State: Hawaii, City: Honolulu, Company: ERAC Non-MT Standard 30-day Ala Carte 2013.