Office Manager at Honolulu

Job Description

An Office Manager manages the day-to-day office operations, management and performance of an H&R Block tax office. The Office Manager serves as the front-line manager responsible for office growth, leadership and development. An Office Manager is generally responsible for all aspects of a tax office operation.

Job Duties:

• Ensuring outstanding client service
• Setting office goals and driving performance to exceed goals
• All office operations, local marketing, and staffing
• Supervising, training, and coaching of all tax office associates
• Implementing company policies and ensuring compliance
• Serving as a role model for associates on business development
• Being a knowledgeable resource on tax products and topics
• Prepare accurate and complete tax returns for clients, as needed
• Other duties as assigned

Job Requirements

Job Requirements:

Education: High school diploma or equivalent, and meeting all continuing education requirements of the position.

Skills and Experience:

• Ability to demonstrate strong leadership skills.
• Strong verbal and written communication skills, and the ability to effectively communicate in person.
• Strong customer service skills to ensure an outstanding end-to-end client experience.
• Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.
• Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.
• Demonstrated aptitude for business plan execution and desire to grow the business.
• Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.
• Successful completion of the H&R Block Income Tax Course or Tax Knowledge Assessment, and having passed the examination with a grade of 80% or better.

Country: USA, State: Hawaii, City: Honolulu, Company: H&R Block.