Assistant Guest Services Manager - Ka Eo Kai Resort - Princeville, HI at Princeville

Job Description

Job Summary

• Assist Guest Services Manager with owners, guests, team members and Sales/Marketing to ensure the highest level of guest satisfaction.

• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards andWyndham Vacation Ownershipvalues.

• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
• Coordinate and verify timeshare exchange information and oversee the compilation of weekly reservations, inventory efficiencies, occupancy and statistics/reports.
• Provide guidance and assistance to Guest Services Supervisors and team members including implementation of programs, procedures, departmental standards, team member training, scheduling and payroll issues. Will also be actively involved in departments recruiting process.
• Assist Guest Services Manager in preparation of and adherence to departmental budgets and strategic plans.
• Perform regular unit inspections.

Job Requirements

• High school diploma or equivalent.
• 2 years customer service experience.
• 3 years front desk supervisory experience.
• Reservations Software or proven aptitude and familiarity with computers and Microsoft Office software.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
• Must be able to effectively deal with owner, guest or team member concerns by telephone or in person in a professional manner.
• Able to handle the stress of high customer demand in a hospitality environment.
• Requires good communication skills and the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Must be able to easily and frequently change from one activity to another.
• Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.
• Must be able to supervise staff in a front desk operation in a manner that effectively supports and promotes teamwork while helping each individual achieve personal growth and opportunity.

WVO is a drug-free workplace and requires a background check and drug test prior to employment.

Country: USA, State: Hawaii, City: Princeville, Company: Wyndham Vacation Ownership.